A growing restaurant chain faced challenges in managing orders, reservations, and staff across multiple locations. Inefficiencies in manual order tracking and table reservations led to increased wait times and customer dissatisfaction. They approached Alroq Vendo to implement a digital solution that would streamline operations and improve customer experience.
The Opportunity
Automating Order Management: Implementing a centralized system to track and manage orders from table to kitchen.
Enhancing Customer Experience: Faster order processing, digital reservations, and integrated payments lead to higher customer satisfaction.
The Challenge
Within the first six months, the restaurant chain saw a significant increase in online reservations and digital orders. The intuitive interface and seamless integration of POS and kitchen order tracking led to positive feedback from both customers and staff.
The Solutions
Menu & Order Management: Digital menu updates and real-time order tracking for efficiency.
POS & Payment Integration: Secure payment processing with Stripe, Razorpay, and more.
Table Reservations & QR Code Ordering: Customers can book tables and order food with ease.
Kitchen Order Tickets: Orders are sent directly to the kitchen to reduce errors and delays.
Staff Management: Role-based access control and scheduling for efficient staff management.
The Result
Real-time Inventory & Order Tracking: Reducing manual errors and improving service speed.
Automated Order Processing: Minimizing miscommunication between waitstaff and the kitchen.
Enhanced Customer Convenience: QR code menu access and seamless online bookings improved customer engagement and satisfaction.
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